Grand Mercure Bangkok Atrium - Upscale hotels & resorts

ACCOR GLOBAL SUSTAINABILITY PLAN

Hospitality is at the crossroads of many activities, making it an important vector for change. At Accor, we believe it’s our role to shape a more sustainable future of travel. While we’ve been a pioneer in bringing sustainable development to hospitality for more than 30 years, we are now accelerating our global sustainable transformation by building a model where we contribute more than we take and collaborating closely with our hotel owners and teams to embed sustainability across all our activities, with people and nature at the core.

GRAND MERCURE SUSTAINABILITY MANAGEMENT PLAN
Our area of focus

1. PEOPLE

1.1 Offering Unique Opportunities to Grow

• Infuse an open-minded recruitment process, focusing on recruiting based on personality and individuality rather than only hard skills, and build leading training and development initiatives to empower team members.
• Develop team members’ skills, career opportunities, and job satisfaction. Mentoring programs, sponsorships, and partnerships with associations are also key for us in promoting integration.
• Aim to diversify our leadership, drawing on our multiculturality to foster innovation, performance, and respect.

1.2 Promoting Diversity, Equity & Inclusion

• Gender equality and diversity
• Inclusion of people with disabilities
• Richness of social, ethnic, racial, and cultural diversity
• LGBTQI+ inclusion
• Apply Anti-Bribery and Corruption Policy

1.3 Commitment to Human Rights

• Follow Accor Human Rights Policy published in 2023
• We Act Together for Children (WATCH) program

2. STAY

2.1 Growing Energy Efficiency at our Hotel

• Improve buildings’ efficiency.
• Measure our energy consumption to identify key areas of improvement.

2.2 Preserving Water Resources

• Use Accor Water Policy as a guideline.

2.3 Reducing and Recycling Waste

• Both guests and Heartists.

2.4 Eliminating Single-Use Plastic

• Based on Accor Hotels’ sustainability actions guidebook.

3. FOOD

3.1 Fostering a More Sustainable Food System

• Local sourcing as much as possible to provide fresher food to guests while reducing our environmental footprint, with a focus on responsible sourcing that is fair to producers, seasonal, and respectful of the planet and animal welfare.
• Reducing food waste.
• Eco-conscious food habits: Increase our offering of healthier, local food options and reduce food waste.

4. EXPLORE

4.1 Preserving Local Communities and Culture

• Act to support and engage with each community, to contribute to making a positive impact.

4.2 Building Awareness & Experiences to Connect and Explore

• Promote local voluntourism programs so that our guests can connect with their surroundings and contribute to the community.

5. HEALTH & SAFETY ISSUES

The health and safety of employees, guests, and visitors are critical to the hotel’s sustainability efforts. This section outlines the strategies to mitigate risks and promote well-being.

5.1 Health and Safety Policies

Goal: Ensure the hotel complies with all local and international health and safety regulations.
Actions:

• Develop and implement a comprehensive health and safety management system.
• Regularly review and update safety protocols to meet current standards.
• Ensure all employees receive health and safety training, including first aid, fire safety, and emergency procedures.

5.2 Guest Safety
Goal: Provide a safe environment for all guests.
Actions:

• Conduct regular safety audits of guest areas, including rooms, dining areas, and recreational facilities.
• Ensure all fire detection systems, emergency exits, and safety equipment are functional and accessible.
• Offer clear communication and signage about safety protocols in multiple languages.

5.3 Employee Health and Safety
Goal: Ensure a safe and healthy workplace for all employees.
Actions:

• Implement ergonomic assessments to reduce the risk of workplace injuries.
• Provide personal protective equipment (PPE) where necessary and ensure its proper use.
• Conduct regular safety drills and health screenings to monitor employee well-being.

5.4 Hygiene and Sanitation
Goal: Maintain the highest standards of cleanliness and hygiene.
Actions:

• Develop and follow strict cleaning protocols, especially in high-touch areas.
• Use eco-friendly, non-toxic cleaning products.
• Ensure regular cleaning and disinfection of all public areas, guest rooms, and employee spaces.